MPI / MPI Training / Frequently Asked Questions About Ordering Online

Frequently Asked Questions About Ordering Online

If you have questions about our ordering policies or how to order one of our online or printed publications, please consult our list of Frequently Asked Questions below, or contact our Customer Service department using one of the methods outlined below. 

Phone: Customer service is available Monday through Friday 8:00am to 5:00 pm PST to take an order and answer questions. 1 888 674 8937. 

E-mail: Send your queries to us at or through our online contact form. All questions will be addressed within 24 hours of receipt. Please note that for your security, we actively discourage placing an order with us via e-mail. Shop online instead through our secure server.

Is ordering online secure?

All credit card and personal customer information is sent to our shopping cart using the Internet-standard SSL (Secure Sockets Layer) protocol. All credit card details are deleted once an order is processed. This is an added security measure to ensure that your customer's details are always safe! If an order is placed over the phone, all of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

How do I gain access to the Standards PDF downloads?

At the end of any order that involves a digital download, the shopping cart will provide a secure hyperlink to the file.

Can I copy and freely distribute PDFs that I download from your website?

PDFs that are downloaded from our site are intended for individual use only.

How do I view what’s in my cart?

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of the webpage. Once you click on this icon, you can easily change the number of copies you want to purchase of an item in your cart by updating the quantity listed and then clicking the “Update” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update" link.

How do I add items to my cart?

To add a publication or other item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item. When you click the “Order” link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Quantity" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to proceed to Checkout

How do I remove items from my cart?

First, click on the “View cart” link in the upper-right corner of the shopping cart. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update” in the lower-right corner to have your changes reflected.

How do I change the quantity of an item in my cart?

First, click on the “View cart” link in the upper-right corner of the shopping cart. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Quantity" header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

How can I sign into “My Account” on the store and/or edit the information in my account?

If you have previously purchased a publication or downloaded a standard, then you will have created a personal account in our system.  If so, you can access this account by clicking on the “Login” link in the upper-right corner of the shopping cart. This takes you to a page where you will be prompted to enter your Member ID and Password that you registered with us when you created the account.  If you have forgotten your Password, you can reset your password here.

How will I know that you have received my order?

After you complete the checkout process, you will receive an order confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you)

What are shipping costs?

Shipping costs vary depending on the destination of the order and are based on the total cost of the order. There are two shipping methods Ground Delivery / Express Air Delivery. Shipping Methods for Online Publications and Training are Not Applicable.

What are your payment options?

We accept two types of major credit cards (Mastercard, Visa) as well as checks, wire transfers (for international customers only), and Purchase Orders (P.O.) from incorporated organizations…***

What is your returns policy?

 We want you to be completely satisfied with your order. If for some reason you are not, and you wish to return your purchase, you’ll need to call Customer Service at 1 888 674 8937.

Can I "return" a purchase of an item in electronic format (Online Manual / Standard)

Online Manuals and PDF download purchases are final. There are no returns for these items.

What if I have received a defective manual?

Defective manuals (e.g., items delivered with ripped or missing pages, a torn cover, or other damage) ***

How long after placing my order should I expect to receive my printed order?

All orders are shipped from our office within 24 hours of the order being placed. Purchases shipped anywhere in the North America will arrive within 7-10 business days of the order date. Orders being shipped outside of North America generally arrive within 3-4 weeks of the order date.

What currencies do you accept?

For all our Canadian customers, transactions will be in CAD. For all our American and International Customers, transactions will be in USD. Please make sure that you choose the correct region in the upper right-hand corner of the website by selecting the Canadian Flag for Canadian customers or the US Flag for USA/International customers.