All credit card and personal customer information is sent to our shopping cart using the Internet-standard SSL (Secure Sockets Layer) protocol. All credit card details are deleted once an order is processed. This is an added security measure to ensure that your customer's details are always safe! If an order is placed over the phone, all of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

At the end of any order that involves a digital download, the shopping cart will provide a secure hyperlink to the file.

PDFs that are downloaded from our site are intended for individual use only.

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of the webpage. Once you click on this icon, you can easily change the number of copies you want to purchase of an item in your cart by updating the quantity listed and then clicking the “Update” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update" link.

To add a publication or other item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item. When you click the “Order” link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Quantity" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to proceed to Checkout

First, click on the “View cart” link in the upper-right corner of the shopping cart. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update” in the lower-right corner to have your changes reflected.

First, click on the “View cart” link in the upper-right corner of the shopping cart. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Quantity" header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

If you have previously purchased a publication or downloaded a standard, then you will have created a personal account in our system.  If so, you can access this account by clicking on the “Login” link in the upper-right corner of the shopping cart. This takes you to a page where you will be prompted to enter your Member ID and Password that you registered with us when you created the account.  If you have forgotten your Password, you can reset your password here.

After you complete the checkout process, you will receive an order confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you)

Shipping costs vary depending on the destination of the order and are based on the total cost of the order. There are two shipping methods Ground Delivery / Express Air Delivery. Shipping Methods for Online Publications and Training are Not Applicable.

We accept two types of major credit cards (Mastercard, Visa) as well as checks, wire transfers (for international customers only), and Purchase Orders (P.O.) from incorporated organizations…***

 We want you to be completely satisfied with your order. If for some reason you are not, and you wish to return your purchase, you’ll need to call Customer Service at 1 888 674 8937.

Online Manuals and PDF download purchases are final. There are no returns for these items.

Defective manuals (e.g., items delivered with ripped or missing pages, a torn cover, or other damage) ***

For all our Canadian customers, transactions will be in CAD. For all our American and International Customers, transactions will be in USD. Please make sure that you choose the correct region in the upper right-hand corner of the website by selecting the Canadian Flag for Canadian customers or the US Flag for USA/International customers.